Return Policy
We want you to be completely satisfied with your purchase. Review our return policy and process below.
30 Days
From delivery date
Unused
Original packaging required
20%
Applied to all returns
How to Initiate a Return
To start a return, contact our customer service team within 30 days of receiving your order. Returns must be approved before shipping products back to us.
Important: Returns sent without prior authorization will not be accepted. Customer is responsible for return shipping costs unless the return is due to our error.
Return Requirements
To qualify for a return and refund, products must meet the following conditions:
Products that do not meet these conditions will be refused or subject to reduced refund amounts at our discretion.
Non-Returnable Items
The following items cannot be returned once purchased:
Please inspect your order carefully upon delivery. If you receive damaged or defective products, contact us immediately for replacement options.
Refunds & Processing Time
Once we receive and inspect your returned product, we will process your refund according to the following terms:
Restocking Fee: A 20% restocking fee applies to all approved returns. This fee covers inspection, repackaging, and processing costs.
Shipping Costs: Original shipping charges are non-refundable. Customer is responsible for return shipping costs unless the return is due to our error or a defective product.
Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.
Credit Card Refunds: Please allow an additional 2-10 business days for your financial institution to post the refund to your account.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order for the desired product.
Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement at no additional cost, including shipping, if the damage occurred in transit or is due to a manufacturing defect.
For defective items, please provide photos of the damage or defect when contacting us to expedite the replacement process.
Need Help with a Return?
Our customer service team is ready to assist you with returns, exchanges, or any questions about our policy.
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